Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange:
- Product is defective
- Product must be in original packaging
- Product must be unused
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Shipping items
In order to return an order, you must contact us first.
Returns can be mailed to: 1615 Lakes Pkwy, Suite C, Lawrenceville, GA 30043. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@turnanuleaf.com.
Privacy Policy for SMS Marketing
1. Program Description Our SMS marketing program allows us to send you promotional messages, updates, and other marketing communications via text message. By subscribing to our SMS program, you agree to receive these messages from Turn Anu Leaf.
2. Data Collection and Use When you opt-in to our SMS marketing program, we collect your phone number and may also collect other information such as your name, email address, and preferences. This information is used solely for the purpose of sending you SMS communications related to our products, services, and promotions.
3. Data Handling and Sharing Your phone number and other collected information will be handled with the utmost care and in compliance with applicable data protection laws. We do not sell, rent, or lease your phone number to third parties. However, we may share your phone number with trusted third-party service providers who assist us in delivering our SMS marketing messages. These providers are obligated to protect your information and use it only for the purpose of providing these services.
4. Opt-Out and Unsubscribe You may opt-out of our SMS marketing program at any time by replying STOP to any SMS message you from us. Once you opt-out, you will no longer receive SMS marketing messages, but you may still receive other communications from us as described in this privacy policy.
5. Message and Data Rates Message and data rates may apply to each SMS message sent or received, according to the terms of your mobile phone service provider. Please contact your mobile phone service provider for details.
6. Security Measures We take appropriate security measures to protect your phone number and other personal information from unauthorized access, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards.
7. Changes to This Policy We may update this SMS marketing policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.
Contact Us If you have any questions or concerns about our SMS marketing program or how we handle your information, please contact us at support@turnanuleaf.com.
This document was last updated on 09/14/22.
